FedEx Malaysia Soars High With Triple Award Wins

Three industry awards recognise FedEx for its longstanding HR and community-driven efforts

FedEx Malaysia Soars High With Triple Award Wins
SC Chong, Managing Director of FedEx Express Malaysia

FedEx Express Malaysia, the Malaysian operation of FedEx Express (FedEx), a subsidiary of FedEx Corp. and one of the world’s largest express transportation companies, recently received recognition from three awards, namely the ‘HR Asia Best Companies to Work for in Asia 2021’, the ‘WeCare: HR Asia Most Caring Companies Awards 2021’ and the ‘Sustainability & CSR Malaysia Awards 2021’.

For the ‘HR Asia Best Companies to Work for in Asia 2021’ recognition, FedEx achieved 100% employee response to the Total Engagement Assessment Model (TEAM) survey, an employee engagement survey that provides leaders and organizations insight into employee feedback on their working experience in a company through a series of in-depth questions. FedEx Malaysia claimed its spot on the awards list given that the preliminary survey results were well above the industry average in all categories. This is a testament to the company’s active employee engagement and exceptional workplace culture founded on three main pillars - CORE (leadership and organization), SELF (emotional engagement) and GROUP (team dynamics).

“We take great pride in our workplace culture and employee engagement, as reflected in the results of this survey. We have implemented several employee-focused programmes which aim to cultivate positive and inclusive workplace interactions. At FedEx, we are committed to supporting our people in reaching their fullest potential at the workplace, while staying engaged, motivated and passionate,” said SC Chong, Managing Director, FedEx Express Malaysia.

As part of the ‘HR Asia Best Companies to Work for in Asia 2021’ industry recognition platform, FedEx also received its inaugural ‘WeCare: HR Asia Most Caring Companies Awards 2021’ award, in recognition of empathy and care being part of the organisation’s DNA and workplace excellence. The 2021 WeCare award was presented to only 10 companies out of 270 companies in consideration this year, ranging from multi-national corporations to small and medium businesses.

Award organiser, HR Asia, Asia’s most authoritative publication for Human Resource professionals, in conjunction with Business Media International (BMI), has run the Total Engagement Assessment Model (TEAM) survey for almost a decade, becoming one of the largest employee engagement surveys across Asia. At present, they have surpassed 2 million participants in major Asian markets such as Cambodia, China, Hong Kong, Indonesia, South Korea, Malaysia, Philippines, Singapore, Thailand, Taiwan, India and Vietnam.

FedEx was also an awardee at the ‘Sustainability & CSR Malaysia Awards 2021,’ in recognition of its longstanding efforts in educating and inspiring young talent to cultivate an entrepreneurial mindset and creative thinking in international trade through its FedEx Express / JA International Trade Challenge (FedEx Express / JA ITC) and Young Enterprise (YE) Programmes. To date, both programmes have impacted over 8,000 students in Malaysia.

The ‘Sustainability & CSR Malaysia Awards 2021’ recognises corporations that have the vision and commitment to creating a positive impact through corporate social responsibility initiatives that contribute to socio-economic transformation in Malaysia. The nominees were assessed in areas such as clear CSR purpose and goals, programme impact, frequency of CSR events, contribution amounts, transparency in reporting CSR initiatives, creative implementation, the strength of the CSR team and sincerity and effectiveness of each initiative.

“I’m greatly humbled by our triple-award win, which has only been possible due to the dedication and commitment of all our employees. Our biggest asset is our employees and we are constantly seeking ways to improve their experience. This is part of our ‘People-Service-Profit’ (PSP) philosophy where we believe in taking care of and supporting our employees, which in turn enables them to provide outstanding customer service, thereby growing profit. We also believe that volunteerism and giving back to the local communities are fundamental to the employee experience. We want to help shape the leaders of tomorrow and have been focused on programmes that inspire young aspiring entrepreneurs who can build the successful businesses of the future,” concluded Chong.